Leaders are difference makers. They are catalysts who make positive things happen with available people, ideas, and resources. Which is why the world judges leaders first on what they actually accomplish, not the quality of their ideas or the strength of their vision. Strategy is important, innovation is important. But in the long run, a leader has to be somebody who knows how to get things done.
Unfortunately not many leaders have strong “get it done” skills. In a December 2015 Harvard Business Review article, three authors described the pitiful results of a survey of almost 700 executives. “Only 16% of top leaders were rated very effective at either strategy or execution.” And only 11% were rated very effective in executing their strategy.
Too many leaders are beaten before they even start. They show up again and again ill-equipped for success. What are they missing?
If you’re going to accomplish anything big or important—and that’s what leadership is all about—you’ll need systems. Good systems are what we use to accomplish tasks that have to be done, at a certain level of quality or accuracy, again and again. They save time, money, and energy. They help leaders and teams focus on the things that matter most, which means they are able to get more accomplished.
A big project is made up of hundreds, maybe thousands of those types of repeated tasks. A company is made up of thousands or millions, even billions. Without systems, people trying to accomplish those tasks flounder, wander, waste time. They get bogged down in mundane, if necessary, duties.
Don’t let that happen to your team. Instead, spend the next month testing, analyzing, and improving every system you or they use. Develop more systems—for anything that happens semi-regularly. Why? I’ll give you three critical reasons.
1. Most people aren’t great at developing systems.
It’s not that building systems is all that difficult. The problem is that people don’t think about them and aren’t challenged by their leaders or colleagues to do so.
I created an assessment of the five fundamental skills for personal success, based on the Cycle of Winning I describe in Serial Winner. In the assessment, I included three statements that relate to systems. Those three statements are consistently among the lowest scoring items on the test. The second lowest scoring item of all? “I continue to face the same struggles in my work or life, even though I keep expecting things to get easier the more I do them.” Almost 60% of hundreds of respondents agree or strongly agree that things aren’t getting easier the more they do them. Why? Because they don’t have systems.
Good systems require thought, planning, analysis, the desire to improve, and in teams, the ability to get other people on board. Most people simply don’t have all of those skills and they don’t understand the importance of developing them. If you want the systems your team uses to be effective and to get better over time, you’re going to have to make it happen.
If you’re one of those people who is lousy at developing systems, make the time to get better. If you can’t do that, find somebody on your team who creates great systems and leverage their talents for the good of the team and the company. Find the most efficient and productive people on your team and gather their ideas first.
2. To work, most systems have to be personal.
Some things in life and at work are done by most people in almost the same way, based on best practices in a company or industry, regulations, or the technology you’re using. But outside of that group, the systems that work best are the ones that work for you.The systems that work best are the ones that work for you. Click To Tweet
My Uncle Martin was a farmer. He kept his farm neat and orderly: fields cultivated, lawns cut, trucks and tractors always in their specific parking spots, hay and grain stacked carefully. He had a system for everything that he taught to the farmhands who worked for him. However, he also had a huge shed where he kept his tools and his workbench. To the untrained eye, it was a complete mess—spare parts, wires, pieces of metal, tubes and pipes of every size scattered around. But Uncle Martin knew where everything was, and that’s what mattered. (His system worked great for years—until the whole shed burned down. Sometimes you have to rebuild even the best systems.)
Even in a company, the systems that work the best are personal or customized. Which means you—or your team—have to develop them. You can hire a consultant to come in and analyze how you work and tell you what systems or processes you need. More than likely, they’ll fail.
What’s your personality? How do you keep yourself organized? How visually oriented are you? What’s the culture of your team like? All of these questions matter when it comes to developing a system that will last and produce the right results—and only you or your team can answer them.
3. You can’t grow without systems.
Whether you’re an entrepreneur or a division leader or a department leader, your top priority is growth. Without systems, and focused effort to improve those systems, you can’t achieve that top priority. Sporadic, random improvements in the quality or efficiency of your product or service are not going to generate the kind of steady growth most companies need.
Bottom line: Consistent success is not a random event. It requires systems. The more you can automate, put into a routine or on a list, or get on a schedule, the more discretionary time you create for yourself and for your team—time you can use to strategize, create, innovate, and grow.